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Friday, 10 Jul 2020

Troubleshooting - Common problems

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The following are some suggestions for taking care of your laptop

General Precautions

· No food or drink is allowed next to your laptop while it is in use.

· Cords, cables, and removable storage devices must be inserted carefully into the laptop.

· Students should never carry their laptops while the screen is open, unless directed to do so and supervised by a teacher.

· Laptops should be shut down before moving them; this is intended to conserve battery life.

· Laptops must remain free of any writing, drawing, stickers, or labels.

· Laptops must never be left in an unsafe place (exposed in a car, on a table at the mall or any unsupervised area).

· Students are responsible for keeping their laptop’s battery charged for school each day.

· Students may NOT use “skins” on the monitor cover in an effort to “personalize” their laptops. Laptop Serial Number sticker may not be covered or defaced.

Carrying Laptops

Protective cases should be provided with the laptop. This case will have sufficient padding to protect the laptop from damage under normal treatment and use. It is intended to provide a safe and suitable means for carrying the computer to and fro home and also within the school premises. To protect your laptop computer the following guidelines should be adhered to as much as possible:

· Laptops should always be kept in its protective case when they are being carried.

· Some carrying cases can hold other objects (such as folders and workbooks), but these must be kept to a minimum to avoid placing too much pressure and weight on the laptop screen.

· The laptop must be turned off before placing it in the carrying case to protect it from possible overheating and battery drain.

Screen Care

The laptop screens can be damaged if subjected to rough treatment. The screens are particularly sensitive to damage from excessive pressure on the screen.

· Do not lean on the top of the laptop when it is closed.

· Do not place anything near the laptop that could put pressure on the screen.

· Do not place anything in the carrying case that will press against the cover.

· Do not poke the screen.

· Do not place anything on the keyboard before closing the lid (e.g. pens, pencils, or disks).

· Do not use abrasive materials or chemicals to clean laptop screens. Clean the screen with a soft, dry cloth or anti-static cloth.

· Do not “bump” the laptop against lockers, walls, car doors, floors, etc as it will easily damage the screen.


Troubleshooting -Lenovo ThinkPad

Before getting in touch with us, you may want to try to solve the problem yourself. This page lists some common problems and their possible solutions. We can't anticipate every problem, but you should check here before you panic.

First things first! Make a note of everything that happened and in what order, have you installed new software, did it give an error message. Making a note of everything is good for you to remember what happened and good for us if we need to look at it for you. Sometimes a simple reboot will fix the problem.

Basic Hints & Tips

Many of the following may seem like the "bleeding obvious" but they are often the solution to a problem when your computer appears not to be working.

Power - Is the computer actually plugged into a working electrical outlet? If plugged into a power strip, make sure it is actually working. Check the LED Power Indicators to see the computer's power status.

Connections - Check all the cables to make sure that there are no loose connections anywhere.

Brightness - Check the brightness of the screen by adjusting the brightness

Power Savings - Make sure that the system is not in Hibernate or Standby mode by pressing the key combination for your laptop or by pressing the power button, to wake-up the system.

Display Choice - make sure the system is not set to "external only" display

Laptop won't boot up properly. - There are many things that can go wrong with the operating system and other software on laptops. Many laptops have customized software installed according to a person’s needs.

Failing that you may need to reinstall the drivers. Please contact MBC Support

Dropped Laptop! - Unfortunately dropping a laptop can cause numerous problems, from cracking the case to smashing the screen. Many older laptops have modular parts that can be replaced, but now the newer and smaller laptops have almost everything integrated on the motherboard itself, and that makes them very expensive to repair.

Power Problems

You turned on the power but it doesn't work. - Battery missing / incorrectly installed. Check the battery bay, make sure the battery is present and seated properly (the design of the battery only allows it to go in one way). Make sure there's nothing interfering with the battery contacts. Remove the power adapter, remove the battery, press the power button and wait 5 seconds. Replace the battery and plug in the power then try and power up the laptop.

The Battery LED power indicator is blinking. - Low Battery. Plug in the AC power source. If the computer doesn't start up immediately turn it off then on again.

You are losing battery power too quickly. - The system is using too much power. If your OS has a Power Options scheme check its settings You may also be using a PC Card device that is drawing a lot of power.

The battery pack will not charge. - The battery pack is exposed to an excessively hot or cold environment. Place the battery in a suitable environment and after it returns to normal temperature try again. The battery maybe bad and may need to be replaced.

The notebook feels too hot. - Make sure the notebook is properly ventilated and the fan port is not blocked. If this doesn't cool it down, put the system into Hibernate mode or turn it off for an hour. Make sure the vents aren't blocked and the computer isn't sitting on a thermal surface Make sure you're using the correct adapter.

Battery time is shorter than expected.
- The battery has not been fully discharged before being recharged. Power options have been disabled or a peripheral device is using too much power.

Speed Problems - Are you running a Desktop antivirus system such as McAfee or Symantec Antivirus? These use a lot of system resources.

Battery NOT Charging

Check the following:

Is the AC adapter plugged into the wall outlet and connected to the ThinkPad? If not, correct the problem and continue.

Does the wall outlet have power? Some wall outlets are connected to a switch, or the circuit may be open because of a blown fuse or circuit breaker.

Does the AC adapter power the ThinkPad without the battery? If not, the fault may be with the AC Adapter or the ThinkPad itself.

Is the battery too hot? You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If you still cannot charge the battery, or check the laptop charging function.

Also check the Power Management Feature within the ThinkVantage Tools

Recovery Processes For MOE Laptops

Symptoms that indicate the system needs to be rebooted or recovered.

When Windows fail to boot and there is no access to the user account, a blank screen will be seen.

Just the cursor on the screen which means a lengthy operation and ignoring events.

When the system is booted and it freezes.


Step 1 – Hard Reset (Will take approximately 15-20 Sec)

Un-plug AC adapter.

Remove Battery.

Press and hold power button 15-20 seconds.

Reconnect ac adapter and battery, then power-up.


Depot Listings - Locations where you can drop off your Laptops


Memory Bank Computers           
Sixth Avenue South Extension,
Trinidad & Tobago
Office: 868-675-4MBC
Fax: 868-674-5767

(Drop Off Hours)
Weekdays :8am-5pm ( Mon-Fri)


Memory Bank Computers
#139 Long Circular Road,
Office: 868-675-4MBC
Fax: 868-674-5767
Opposite RBTT /RBC Royal Bank , at the corner with KFC

(Drop Off  Hours)  : 8.00am-4.30pm
( Mon – Fri )


Memory Bank Computers
#11 Fran Street,
San Fernando
(Opposite the Mon Repos Fire Station)
Office: 868-653-0254
Fax: 868-674-5767
(Drop  Off  Hours ) :8am-4pm (Mon- Fri )


G1 Enterprises Ltd
Jeewan Mohan-
Email : This e-mail address is being protected from spambots. You need JavaScript enabled to view it
#3 Burnett Hill,
(Upstairs Photomart)

Drop Off  Hours  :9am-4pmMon-Fri
(closed on weekends)


T.L.C Drugs

Rehanna Moonan Rajbansie
Moonan Building, Rio Claro
(Upstairs next to Scotia Bank)
644-1559 Drop Off  Hours:
8am-4pm ( Mon-Fri)
Weekend :Sat 9am-1 pm


Jadoo’s Trading Ltd
Raj K.Jadoo
#48 Broadway ,
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Drop Off  Hours
Weekdays 8am-4pm  Mon-Fri
Sat: 8.00am-5.00pm

Vishnu Charran

#32 Main rd
Chaguanas, Trinidad
Tel: (868) 665-5788
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Opposite Market
Drop Off  Hours : 8am-4pm  (Mon- Fri )